Covid 19 Delays
With restrictions being loosened here in PA we are getting closer to normal shipping times every day. To read current updates go here.
LEAD TIMES
Current lead times before shipping for most custom products is 15-25 business days. lead time for stock products without custom options usually ship within 5-7 days. Lead time for custom backpacks is 6-12 weeks. These lead times are subject to change at anytime.
WARRANTY INFORMATION
Hilltop Packs gear includes a 2 year limited warranty against product defects such as design and material failures. We will repair when possible or replaced if needed.
REPAIRS
As with most ultralight gear most repairs can easily be done by the user with Dyneema tape. Abuse and other user caused issues are not covered by our warranty. However, we may still be able to repair your product for a reasonable fee or help you repair it yourself. We will work with you for the best solution.
RETURN POLICY
30 Day No Questions Asked Return & Refund Policy. Buyer pays return shipping. Contact us for an RA number before shipping. Number must be printed on paper and placed inside the box.
With restrictions being loosened here in PA we are getting closer to normal shipping times every day. To read current updates go here.
LEAD TIMES
Current lead times before shipping for most custom products is 15-25 business days. lead time for stock products without custom options usually ship within 5-7 days. Lead time for custom backpacks is 6-12 weeks. These lead times are subject to change at anytime.
WARRANTY INFORMATION
Hilltop Packs gear includes a 2 year limited warranty against product defects such as design and material failures. We will repair when possible or replaced if needed.
REPAIRS
As with most ultralight gear most repairs can easily be done by the user with Dyneema tape. Abuse and other user caused issues are not covered by our warranty. However, we may still be able to repair your product for a reasonable fee or help you repair it yourself. We will work with you for the best solution.
RETURN POLICY
30 Day No Questions Asked Return & Refund Policy. Buyer pays return shipping. Contact us for an RA number before shipping. Number must be printed on paper and placed inside the box.