Covid 19 Delays
To read current updates go here.
LEAD TIMES
Lead times before shipping for most custom products is 20-30 business days. Lead time for stock products without custom options usually ship within 10-12 days. Lead time for custom backpacks is 8-12 weeks. These lead times are subject to change at anytime. Check link above for any delays outside of our normal lead times.
WARRANTY INFORMATION
Hilltop Packs gear includes a 2 year limited warranty against product defects such as design and material failures. We will repair when possible or replaced if needed.
REPAIRS
As with most ultralight gear most repairs can easily be done by the user with Dyneema tape. Abuse and other user caused issues are not covered by our warranty. However, we may still be able to repair your product for a reasonable fee or help you repair it yourself. We will work with you for the best solution.
RETURN POLICY
30 Day No Questions Asked Return & Refund Policy. Buyer pays return shipping. Contact us for an RA number before shipping. Number must be printed on paper and placed inside the box.
To read current updates go here.
LEAD TIMES
Lead times before shipping for most custom products is 20-30 business days. Lead time for stock products without custom options usually ship within 10-12 days. Lead time for custom backpacks is 8-12 weeks. These lead times are subject to change at anytime. Check link above for any delays outside of our normal lead times.
WARRANTY INFORMATION
Hilltop Packs gear includes a 2 year limited warranty against product defects such as design and material failures. We will repair when possible or replaced if needed.
REPAIRS
As with most ultralight gear most repairs can easily be done by the user with Dyneema tape. Abuse and other user caused issues are not covered by our warranty. However, we may still be able to repair your product for a reasonable fee or help you repair it yourself. We will work with you for the best solution.
RETURN POLICY
30 Day No Questions Asked Return & Refund Policy. Buyer pays return shipping. Contact us for an RA number before shipping. Number must be printed on paper and placed inside the box.