FAQS


Where is Hilltop Packs located?
Waynesburg PA. We share space with the photography studio that our family owns downtown. However we make a lot of our products off-site in a shop we built in our home. We currently do not have a shop open to walk-ins. However, that may change in the future.

Who is Hilltop Packs?
​We are a family owned business. You can find more info about us here.

Does Hilltop Packs have an affiliate program?
Yes! Earn 5% on every order you refer to us. Sign up here.

What is the current lead time from when I place my order?
While we do keep many items in stock a lot of our products are made to order. Current lead times can be found here.

Shipping, How much and what countries do you ship to?
We pretty much ship anywhere around the world. In most cases shipping in the US is always under $5. Outside of the US in most cases shipping is under $15. Your shipping price will be displayed at checkout.

Will Hilltop Packs make a custom product?
We occasionally take on custom orders for items you do not see on the website. Contact us about your next project. Lead times on custom orders will be longer than current lead times listed for regular products.

Have an idea for a funny bear bag or other product?
We love adding a little humor into our products. Have an idea that might make someone laugh? Contact us.

How does the custom printing work?
​Our printing process is permanent. Will not fade, bleed, or scratch off. You can find more info on our printing here.

What file types and file sizes can you print?
  • JPG, PNG, PDF. Most other common formats will work as well.
  • Try and keep your file size under 10mb. But send whatever you have we will make it work.
  • DPI: If you are resizing by the inch set your DPI between 240-300 DPI preferred. But again, send what you have and we can make it work. 
  • No need to do any special crops. We will make your photo fit the product you ordered.

​THINGS WE CAN'T PRINT
  • Please do not send copyrighted photos or graphics that you do not own.
  • No images depicting something illegal.
  • Pretty much everything else goes.

Do you offer a warranty?
We sure do. You can find that info here.

What are Hilltop Packs Social Media pages?
Instagram, Facebook, Youtube

Have a question you do not see here?
​Contact us